Glitches Are...

Glitches are...

According to Google (and Google knows everything), glitches are:

• Glitches are now your fault
• Glitches are really getting old
• Glitches are great for video games
• Glitches are a bigger problem than most people realize
• Glitches are magic
• Glitches are starting to piss me off
• Glitches are back
• Glitches are awesome
• Glitches are getting very annoying
• Glitches are dumb
• Glitches are a barrel of laughs
• Glitches are just as common as base hits
• Glitches are cool
• Glitches are not ok
• Glitches are hilarious
• Glitches are fatal
• Glitches are always cool
• Glitches are driving up costs
• Glitches are said to hurt antiterror effort
• Glitches are not fixed
• Glitches are driving me nuts
• Glitches are something we need to work on

Can you add more to the list?

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This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Perhaps They Should Have Tested More - Fisker Automotive

Fisker Karma needs Fixing?

Fisker Automotive is recalling their electric "Karma" sedan due to bugs in the software controls.

• The second time Fisker has recalled its cars for a defect in the two months since they went on sale
• Random check-engine lights copyrightjoestrazzere
• Navigation and entertainment controls that wouldn't work
• At least one Karma owner filed a formal complaint with the National Highway Traffic Safety Administration
• Company founder Henrik Fisker will call each one and apologize personally
• Temporarily stopping sales of the Karma
• Fisker spokesman Roger Ormisher says "... the most important issue is quality of service."

As more and more cars become dependent on increasingly complex software, are we going to see more and more software-related recalls? I hope not, but I fear that it is inevitable. Maybe we'll end up with a "Patch Tuesday" once each month, where everyone walks to work.

It's terrific that the company founder will personally apologize to each owner. Perhaps during the call he'll also promise to test more?

See also:
http://autos.yahoo.com/blogs/motoramic/fisker-founder-apologize-owners-software-bug-halts-sales-191634844.html
http://www.hybridcars.com/news/fisker-again-recalls-karma-time-software-glitch-35411.html
http://blogs.delawareonline.com/delawareinc/?p=2578
http://www.greencarreports.com/news/1071730_fisker-issues-recall-and-personal-apology-for-software-glitch

http://gigaom.com/cleantech/fisker-recalls-electric-cars-again-due-to-software-glitch/
http://green.autoblog.com/2012/01/19/fisker-karma-gets-recalled-again-to-fix-software-malfunction/

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This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Add Quality To Your Blogroll

Quality Blogroll Links!

Have you added All Things Quality to your Blogroll yet?

Yes? Thank you!

No? Why not? What are you waiting for, a special invitation? Well, here it is!

Ten reasons you should add All Things Quality to your Blogroll:

• I'm asking nicely
• You obviously enjoy All Things Quality and want to share it with your friends
• I'm a good guy copyrightjoestrazzere
• It's important to promote the community of professional Software Testers
• You like Quality links
• Everyone else is here, why not you?
• You want your Blogroll to have more quality
• If you link to me, I'd be happy to link to you
• Links are good for you
• You'll feel better that you did

Check out my Blogroll at People In Testing. If your blog isn't represented there, send me a note and I'll add you in. I'll also add your feed to my What People Are Writing aggregation page.

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This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Interview Questions You Should Ask

Interview questions that YOU should ask

For most of the time during interviews, you are answering questions. But at some point during most interviews, you will be asked "Do you have any questions?" This is a critical time, since the interviewer will use your questions to find out what is important to you, and to see if it matches what is important to them.

But equally important is to make sure you understand enough about this company, position and hiring manager to see if it meets your career needs. copyrightjoestrazzere

So go into the interview with a mental list of questions that you would like to get answered - either during the main portion of the interview itself, of when it's your turn to ask the questions.

Questions for the hiring manager:

• What is your most important expectation of the new hire?
• What is the first thing you expect the new hire to accomplish?
• What is quality like at this company?

Questions for interviews with your potential peers on the QA Team:

• What is it like to work here?
• What is it like to work in this QA Team?
• What is it like to work for the hiring manager?
• Tell me about your role here?
• How much control do you have over your own work?

Questions for HR:

• Why is the hiring manager filling this role from outside, rather than promoting from within?

Questions for interviewers outside the QA Team:

• What do you think of the hiring manger?
• What do you think of this QA Team?
• What is quality like at this company?

Don't get too pushy with your questions, and don't ask too many. But be ready to ask some, and get the answers you need to make the right decision for you.

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This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Bugs Are...

Bugs are

According to Google (and Google knows everything), bugs are:

• Bugs are changing
• Bugs are a regular part of smartphone life for Windows
• Bugs are my business copyrightjoestrazzere
• Bugs are coming
• Bugs are not all bad
• Bugs are not all worth fixing
• Bugs are not all created equal
• Bugs are easy
• Bugs are shallow
• Bugs are in the eye of the beholder
• Bugs are controlling your mind
• Bugs are us
• Bugs are back
• Bugs are gross and weird
• Bugs are not all exploitable
• Bugs are a curious fellow
• Bugs are awesome

Can you add to the list?

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This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Kindle Special Offers

Does this picture look crooked to you too?

Special Offers are advertisements displayed on your Kindle. You can purchase a subsidized version of a Kindle at a discount if you are willing to accept these Special Offers. But at first you couldn't view these offers on a non-subsidized version (like my Kindle Keyboard 3G). Now you can.

From Amazon:

Kindle with Special Offers gives you the same great Kindle experience, plus Special Offers and Sponsored Screensavers that display on your Kindle's home screen and screensaver--they don't interrupt reading. 

Special Offers are available on Kindle Keyboard, Kindle Keyboard 3G, Kindle, Kindle Touch, and Kindle Touch 3G.

Turning on Special Offers: copyrightjoestrazzere

• Go to http://www.amazon.com/manageyourkindle
• Click Manage Your Devices
• In the Special Offers column for your device, click Edit
• In the popup which appears click Subscribe to Special Offers 

(The same process allows you to turn off your subscription to Special Offers.)

Some people don't like the thought of ads on their reading device. I understand this. But I suspect these same folks watch television, read lots of blogs and websites, and attend movies that have ads. Even many books have ads for other books in the last few pages.

The Special Offers presented on Kindles seem pretty unobtrusive to me. There's a small ad on the bottom of the Home page, and the standard screen-savers (showing dead authors) are replaced by ads. Pretty easy to ignore, in my opinion.

And of course the best part is that you can turn off the Special Offers if you choose.

Some of the Offers I've seen:

• Half off hair salon services (hmm, I think this offer is a bit late for me!)
• 84% off dental services (my wife works at a local dental office - I don't think she would appreciate it if I switched)
• 88% off Gold's Gym membership (that's probably something I should consider)
• Get an award-winning eBook title for only $1 (now there's an offer that's really special!)

I'm going to check these out for a while.

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This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Top Ten Search Terms in 2011

Top Ten Terms

As part of my review of All Things Quality for 2011, here were the top ten search terms folks used when they ended up on this blog:

• quality  copyrightjoestrazzere
• free kindle games
• all things quality
• requirements
• juggle
• starbuck
• hello my name is
• software testing for dummies
• asq
• status report template

Ok, so "juggle" is a little bit off the beaten path, but why are lots of people searching for "hello my name is"? What are they expecting to find?

Oh well. If you were looking for hello my name is, and ended up here - welcome! Look around, enjoy the sights, stay awhile.

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This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Top Ten Countries Reading All Things Quality

Top Ten Countries reading All Things Quality

As part of my review of All Things Quality for 2011, here were the top ten countries with the most visits to All Things Quality, according to Google Analytics:

1. United States
2. India
3. United Kingdom
4. Canada
5. Australia
6. Russia
7. Germany
8. Netherlands
9. Philippines
10. France

Welcome, friends from around the world!

welcome

में आपका स्वागत है

welcome

welcome and bienvenue

welcome

добро пожаловать

willkommen

welkom

maligayang pagdating

bienvenue

(I hope Google Translate got these right...)

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This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Top Ten Blog Pages for 2011

All Things Quality's Top 10 for 2011

Aside from my home page, these were the top ten content pages for 2011.  They received the most visits according to Google Analytics:

People in Testing / What People are Writing

http://AllThingsQuality.com/p/people-in-testing.html

My page of links to other testing-related blogs of interest. This year, I also added an aggregation of people's most recent posts here: http://strazzerej.blogspot.com/

Please continue to send me links for sites that you think should be added - your site, or sites that you read. Thanks! copyrightjoestrazzere

Testing Terms Glossary

http://AllThingsQuality.com/p/testing-terms-glossary.html

A list of terms in QA and Testing.  I originally started this years ago so that I could copy and paste the definitions when people asked "What is...?"  I'm so happy that you find it useful.

QA and Testing Interview Questions (And Some Answers)

http://AllThingsQuality.com/p/people-in-testing.html

Another list I created to help people asking similar questions.

It's hard to be prepared for an interview.  I'm really happy if this list helps you.

25 Things About Me

http://AllThingsQuality.com/p/25-things-about-me.html

You like to read about me? Ok!

Quality Is...

http://AllThingsQuality.com/2011/03/quality-is.html
This is a list of what people seem to think about Quality (at least according to Google).

Free Kindle Games

http://AllThingsQuality.com/2011/05/free-kindle-games.html

I purchased a Kindle last year. I love it! There are a few free games for it - some are pretty good, some not so much. Apparently others like Kindles and games, too. Nice!

Issue Tracking Template

http://AllThingsQuality.com/2010/04/issue-tracking-template.html

People clearly like templates. I'm glad. I posted a Test Manager's Status Report template this year that you might like, too. Check it out at: http://www.allthingsquality.com/2011/10/my-status-report-template.html

Things I Like to Have in my Test Automation Suites

http://AllThingsQuality.com/2010/04/things-i-like-to-have-in-my-test.html

The funny thing is that I wrote this article when I started working for a test automation vendor years ago.

There are ALWAYS Requirements

http://AllThingsQuality.com/2010/04/there-are-always-requirements.html

This is where I send people when they ask "But I don't have any written Requirements.  How can I test?"

My QA Bookshelf

http://AllThingsQuality.com/2010/04/my-qa-bookshelf.html

A list of the QA and Testing books I own.  I posted a newer version recently.  Check it out here: http://www.allthingsquality.com/2011/11/my-testers-bookshelf.html

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This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Perhaps They Should Have Tested More in 2011

Perhaps They Should Have Tested More in 2011

2011 saw more "interesting" bugs show up in the news.  Perhaps these companies should have tested more?



Jaguar's cruise control sometimes wants to stay in control
http://www.allthingsquality.com/2011/10/perhaps-they-should-have-tested-more.html


Bright House customers couldn't use their phone, cable and high-speed Internet services. Hey - that means they couldn't get to All Things Quality either!  Tsk, tsk.
http://www.allthingsquality.com/2011/09/perhaps-they-should-have-tested-more.html


Dropbox customers found their files were completely unprotected for a while
http://www.allthingsquality.com/2011/06/perhaps-they-should-have-tested-more.html


Apple again had a tough time with that whole Daylight Saving Time thing, and made some people late for work
http://www.allthingsquality.com/2011/03/perhaps-they-should-have-tested-more.html


Microsoft had a problem in the Mango version of Windows Phone that could cause the phone to stop working until reset and wiped
http://www.allthingsquality.com/2011/12/perhaps-they-should-have-tested-more.html

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This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.