Perhaps They Should Have Tested More - GM

Not a GM Product

Recently General Motors recalled over 370,000 full-size pickup trucks due to a software problem that appears to have already caused 11 fires: copyrightjoestrazzere

• Affects 2014 Chevrolet Silverados and GMC Sierras
• Could lead to overheating, potentially leading to engine compartment fire
• GM has reports of 11 fires related to this bug
• Until it is fixed, owners are advised not to let the truck idle
• Problem uncovered in part because the recent extreme cold led to more idling
• The 2014 Silverado is one of three finalists for North American Truck of the Year

Perhaps GM was idling too much, when they could have tested more.

See also:

http://spectrum.ieee.org/riskfactor/computing/it/gm-recalls-370-000-pickup-trucks-for-software-update-to-reduce-fire-risk

http://www.detroitnews.com/article/20140123/AUTO0103/301230115/GM-repairs-39-recalled-trucks

http://www.detroitnews.com/article/20140110/AUTO0103/301100108

http://www.autonews.com/article/20140110/RETAIL05/140119956/gm-recalls-303000-new-chevy-silverado-gmc-sierra-pickups-for-engine#axzz2rLeOXUPu

http://www.edmunds.com/car-news/2014-chevrolet-silverado-and-gmc-sierra-recalled-for-fire-risk.html

http://www.usatoday.com/story/money/cars/2014/01/10/chevrolet-silverado-gmc-sierra-fire-recall/4424529/

Image courtesy of zirconicusso / FreeDigitalPhotos.net

---

This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Free Podcasts I Like

I like good podcasts and I cannot lie

Often when I'm relaxing on the beach, or taking a walk alone, or doing yard work, I use my iPod.  I have found that, while I enjoy some music, I tend to enjoy talk and good discussion even more.  So I have loaded my iPod with podcasts, and refresh them regularly. copyrightjoestrazzere

Here are some podcasts that I particularly like these days:

APM: Marketplace Money

By American Public Media

Description
Marketplace Money from American Public Media is a weekly hour-long program on the topics of personal finance, money, retirement, and health care.

APM: Marketplace Tech Report

By American Public Media

Description
The Marketplace Tech Report is a daily radio segment and Podcast produced by Marketplace from American Public Media exploring the world of technology and the Internet.

CNBC's "The Suze Orman Show"

By CNBC

Description
Suze Orman is America's most recognized personal finance expert. "The Suze Orman Show," which airs 9pm E.T. Saturdays on CNBC, covers today's hottest financial topics, helping people make the connection between self worth and net worth. In a format that's fast-paced, down-to-earth and entertaining, Suze candidly tells her audience the truth about money so viewers can change the course of their financial destiny -- to have more and be more.

Freakonomics Radio

By Stephen J. Dubner

Description
In their books "Freakonomics" and "SuperFreakonomics," Steven D. Levitt and Stephen J. Dubner explore "the hidden side of everything," with stories about cheating schoolteachers, self-dealing real-estate agents, and crack-selling mama’s boys. The Freakonomics Radio podcast, hosted by Dubner, carries on that tradition with weekly episodes. Prepare to be enlightened, engaged, perhaps enraged, and definitely surprised.

FRONTLINE: Audiocast | PBS

By FRONTLINE

Description
You asked; we listened. FRONTLINE presents audio versions of select full-length episodes for listening on the go. Want more full-length FRONTLINE Audiocasts? Please leave a review and let us know what you think. (For behind-the-scenes interviews with FRONTLINE producers, please see the FRONTLINE Extras podcast with host Arun Rath.)

New England Patriots: PFW In Progress

By New England Patriots

Description
Take a break with PFW's Fred Kirsch, Paul Perillo, Andy Hart and Erik Scalavino as they bring you behind the pages of Patriots Football Weekly. Get the latest scoop from Gillette Stadium and answers to your Patriots questions. For more information about New England Patriots official podcasts, visit Patriots.com.

NOVA | PBS

By WGBH Science Unit

Description
NOVA brings you short audio stories from the world of science -- anything from hurricanes to mummies to neutrinos. For more science programming online and on air, visit NOVA's Web site at pbs.org/nova, or watch NOVA broadcasts Wednesday nights on PBS.

NPR: Planet Money Podcast

By NPR

Description
Money makes the world go around, faster and faster every day. On NPR's Planet Money, you'll meet high rollers, brainy economists and regular folks -- all trying to make sense of our rapidly changing global economy.

The Truth About Money with Ric Edelman Radio Show

By Ric Edelman

Description
Listen every week to The Truth About Money with Ric Edelman. Ric gives you comprehensive, educational advice that is both entertaining and useful -- on investments, IRAs, retirement planning, mortgages, insurance, college planning, and much more!

I've looked at and listened to a few podcasts about Testing and QA, but haven't found any I've really liked.

How about you - any good recommendations for podcasts?

---

This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

The Top 25 Most Commonly-Used Passwords on the Internet

Shh. The password is "PASSWORD"...

SplashData, a leading provider of password management applications, recently published their "Top 25" list of most commonly used password on the internet.  copyrightjoestrazzere

1. 123456
2. password
3. 12345678
4. qwerty
5. abc123
6. 123456789
7. 111111
8. 1234567
9. iloveyou
10. adobe123
11. 123123
12. admin
13. 1234567890
14. letmein
15. photoshop
16. 1234
17. monkey
18. shadow
19. sunshine
20. 12345
21. password1
22. princess
23. azerty
24. trustno1
25. 000000

SplashData's top 25 list was compiled from files containing millions of stolen passwords posted online during the previous year. The company advises consumers or businesses using any of the passwords on the list to change them immediately.

SplashData suggests making passwords more secure with these tips:

Use passwords of eight characters or more with mixed types of characters. But even passwords with common substitutions like "dr4mat1c" can be vulnerable to attackers' increasingly sophisticated technology, and random combinations like "j%7K&yPx$" can be difficult to remember. One way to create more secure passwords that are easy to recall is to use passphrases -- short words with spaces or other characters separating them. It's best to use random words rather than common phrases. For example, "cakes years birthday" or "smiles_light_skip?" 

Avoid using the same username/password combination for multiple websites.  Especially risky is using the same password for entertainment sites that you do for online email, social networking, or financial service sites. Use different passwords for each new website or service you sign up for.

So "iloveyou" isn't a good password? That's a shame. How about "iloveyou2"? Fortunately, nothing I use resembles anything on this list.

My biggest gripe about passwords is that each website has their own rules for password construction, and many of them are far too constrictive. I know of many sites that don't permit certain special characters. I even know of one very prominent financial institution which limits passwords to just 12 characters! In my opinion, that's simply not enough for constructing a strong password/passphrase.

Is it too much to ask for at least 64 characters, and permitting alphanumeric characters and all special characters?

How about you? Are you comfortable with the passwords you use? Any of the passwords in the above list look familiar?


Image courtesy of Salvatore Vuono / FreeDigitalPhotos.net

---

This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Does Agile Really Lead to "Amateur, Untrained, Unmotivated" Testers?

Amateur, Untrained, Unmotivated - and Agile?

Recently, I was reading an article on James Bach's blog titled "Test Jumpers: One Vision of Agile Testing". It's an interesting article and like most of James' writing, it was thought-provoking. The notion of a "Test Jumper" (he compares it to the elite firefighters known as Smoke Jumpers), is intriguing, and seems like a lot of fun. copyrightjoestrazzere

There was one point that really caught me eye though. In this article, James wrote:

"The value of a role like this arises because in a typical dedicated Agile situation, everyone is expected to help with testing, and yet having staff dedicated solely to testing may be unwarranted. In practice, that means everyone remains chronically an amateur tester, untrained and unmotivated."

When I asked him to write a bit more about this point, he replied:

"This has been a longstanding philosophical difference between the programmer-dominated culture of Agile and the culture of skilled testers. Attitudes vary from place to place, of course. But what I'm saying is that to do any technical activity well you must study and strive to improve. If you are focused on programming, you study that. If you are focused on testing, you study that. It is possible to study both, but programming is so interesting and all-consuming that it is VERY rare for a programmer to study testing to any great degree. 

Some of them seem to be offended when I say that. I think that's because they honestly don't realize how deep I am speaking when I speak of studying. Many of them seem to see little worth learning in the testing sphere."

At my company, we are about to embark on several projects that for the first time will be Agile. I'm worried about the quality bar and the tester role in these projects, so I'll be on the lookout for the problems that James warns about.

I will be assigning professional Testers to the projects, but for at least one of them this is only a part-time assignment. I'm hoping that this will provide sufficient testing, but the Agile Team themselves will be deciding how the testing tasks are divided up, and how much professional and amateur time is devoted to testing versus all the other activities that must take place.

For those of you with Agile Testing experience:

• Do you agree with James' assessment? 
• Are you doing anything to counter that trend?
• Any other suggestions?

I hope to write a follow-up a few months down the road as these projects progress.

---

This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Comparing Actuals to Estimates: The NFL 2013 Regular Season

It was a fun season of football. Now, how did the guesstimates do?

Predicting the NFL Season outcomes is like estimating a software test project - not enough information, too many variables, too much that could happen to radically change the outcome.

A while back, I posted my "estimates", along with the estimates of some sports writers. Now that the regular season is over, it's time to compare the "Actuals" to the "Estimates".

Here I list the actual regular season finishes compared to the original estimates. For each guesstimate, Green indicates a correct guess. Red indicates an incorrect guess. copyrightjoestrazzere

You can see:

• The best estimate was 75% accurate
• The worst estimate was 50% accurate
• The average estimate was about 61.5% accurate

This seems to me to compare fairly well to the way typical software projects are estimated, although I'm pretty sure the worst estimates for software were far, far worse.

		East	North	South	West	Wildcard	Wildcard
ACTUAL RESULTS
		Patriots	Bengals	Colts	Broncos	Chiefs	Chargers
		Eagles	Packers	Panthers	Seahawks	49ers	Saints
Joe Strazzere		Patriots	Ravens	Texans	Broncos	Bengals	Colts
		Giants	Packers	Falcons	Seahawks	49ers	Saints
Boston Herald
http://bostonherald.com/sports/patriots_nfl/new_england_patriots/2013/09/herald_staff_predictions
Jeff Howe		Patriots	Bengals	Colts	Broncos	Ravens	Texans
		Redskins	Packers	Falcons	Seahawks	49ers	Saints
Karen Guregian		Patriots	Ravens	Colts	Broncos	Bengals	Texans
		Giants	Packers	Falcons	Seahawks	49ers	Saints
Ron Borges		Patriots	Bengals	Texans	Broncos	Ravens	Colts
		Redskins	Packers	Saints	49ers	Seahawks	Falcons
Steve Buckley		Patriots	Bengals	Colts	Broncos	Ravens	Texans
		Giants	Packers	Falcons	Seahawks	49ers	Saints
Mark Daniels		Patriots	Bengals	Colts	Broncos	Steelers	Texans
		Redskins	Packers	Falcons	Seahawks	49ers	Saints
ESPN.com
http://espn.go.com/nfl/preview13/story/_/id/9605608/experts-nfl-predictions-2013
Bill Barnwell		Patriots	Steelers	Texans	Chiefs	Broncos	Bengals
		Giants	Packers	Bucs	Seahawks	49ers	Lions
Jeff Chadiha		Patriots	Bengals	Texans	Broncos	Ravens	Chiefs
		Redskins	Packers	Falcons	49ers	Seahawks	Bears
John Clayton		Patriots	Bengals	Texans	Broncos	Ravens	Chiefs
		Redskins	Packers	Falcons	Seahawks	49ers	Saints
David Fleming		Patriots	Bengals	Texans	Broncos	Colts	Chiefs
		Redskins	Packers	Falcons	Seahawks	49ers	Eagles
Ashley Fox		Patriots	Ravens	Texans	Broncos	Colts	Chiefs
		Redskins	Packers	Falcons	Seahawks	49ers	Saints
KC Joyner		Patriots	Bengals	Texans	Broncos	Ravens	Dolphins
		Cowboys	Packers	Falcons	Seahawks	49ers	Redskins
Rick Reilly		Patriots	Bengals	Texans	Broncos	Ravens	Colts
		Giants	Packers	Falcons	49ers	Seahawks	Redskins
Mike Sando		Patriots	Ravens	Texans	Broncos	Steelers	Bengals
		Giants	Packers	Falcons	Seahawks	49ers	Bears
Adam Shefter		Patriots	Bengals	Texans	Broncos	Colts	Steelers
		Cowboys	Packers	Falcons	Seahawks	49ers	Saints
Kevin Seifert		Patriots	Ravens	Texans	Broncos	Bengals	Colts
		Giants	Packers	Falcons	49ers	Seahawks	Saints
Seth Wickersham		Patriots	Ravens	Texans	Broncos	Bengals	Colts
		Giants	Packers	Falcons	49ers	Seahawks	Saints
Matt Williamson		Patriots	Ravens	Texans	Broncos	Bengals	Steelers
		Redskins	Packers	Saints	Seahawks	49ers	Bears
Sports Illustrated
http://sportsillustrated.cnn.com/nfl/news/20130904/nfl-season-predictions-2013-super-bowl-xlviii/?sct=nfl_t1t_a4
Don Banks		Patriots	Bengals	Texans	Broncos	Ravens	Chiefs
		Cowboys	Packers	Falcons	Seahawks	49ers	Saints
Chris Burke		Patriots	Ravens	Texans	Broncos	Steelers	Bengals
		Giants	Packers	Falcons	Seahawks	49ers	Cowboys
Ben Eagle		Patriots	Bengals	Texans	Broncos	Ravens	Chiefs
		Cowboys	Packers	Falcons	Seahawks	49ers	Bears
Doug Farrar		Patriots	Bengals	Texans	Broncos	Ravens	Colts
		Redskins	Packers	Saints	Seahawks	49ers	Falcons
Tom Mantzouranis		Patriots	Bengals	Texans	Broncos	Ravens	Chiefs
		Cowboys	Packers	Falcons	Seahawks	49ers	Saints
Austin Murphy		Patriots	Bengals	Texans	Broncos	Steelers	Chiefs
		Cowboys	Bears	Falcons	Seahawks	49ers	Saints
Jim Trotter		Patriots	Bengals	Texans	Broncos	Steelers	Colts
		Redskins	Packers	Bucs	Seahawks	49ers	Falcons
MMQB
http://mmqb.si.com/2013/09/03/the-mmqbs-2013-predictions-and-preview-spectacular/
Peter King		Patriots	Bengals	Colts	Broncos	Ravens	Texans
		Giants	Packers	Falcons	49ers	Seahawks	Saints
Greg Bedard		Patriots	Steelers	Texans	Chiefs	Broncos	Ravens
		Giants	Packers	Bucs	Seahawks	49ers	Falcons
Jenny Vrentas		Patriots	Ravens	Texans	Broncos	Chiefs	Steelers
		Giants	Packers	Saints	49ers	Seahawks	Falcons
Robert Klemko		Patriots	Ravens	Texans	Broncos	Bengals	Colts
		Giants	Lions	Falcons	Seahawks	49ers	Redskins
Pro Football Talk
http://profootballtalk.nbcsports.com/2013/09/04/pfts-2013-season-predictions/
Josh Alper		Patriots	Ravens	Colts	Broncos	Bengals	Chiefs
		Cowboys	Packers	Falcons	Seahawks	49ers	Saints
Curtis Crabtree		Patriots	Bengals	Texans	Broncos	Ravens	Chiefs
		Redskins	Packers	Falcons	Seahawks	49ers	Rams
Darin Gantt		Patriots	Ravens	Texans	Broncos	Bengals	Colts
		Giants	Packers	Falcons	Seahawks	49ers	Redskins
Mike Wilkening		Patriots	Ravens	Colts	Broncos	Texans	Steelers
		Eagles	Packers	Falcons	49ers	Seahawks	Saints
Michael David Smith		Patriots	Steelers	Texans	Broncos	Bengals	Ravens
		Giants	Packers	Saints	49ers	Seahawks	Falcons
Mike Florio		Patriots	Ravens	Colts	Broncos	Texans	Bengals
		Redskins	Packers	Falcons	49ers	Seahawks	Lions
Yahoo
http://sports.yahoo.com/blogs/nfl-shutdown-corner/nfl-preview-week-shutdown-corner-2013-nfl-predictions-131141669--nfl.html
Frank Schwab		Patriots	Bengals	Texans	Broncos	Ravens	Chiefs
		Giants	Bears	Panthers	Seahawks	49ers	Packers
Jay Busbee		Patriots	Bengals	Colts	Broncos	Texans	Steelers
		Redskins	Packers	Falcons	Seahawks	49ers	Giants
Eric Edholm		Patriots	Bengals	Texans	Broncos	Steelers	Colts
		Cowboys	Packers	Falcons	49ers	Seahawks	Lions
Anwar Richardson		Patriots	Ravens	Texans	Broncos	Bengals	Chiefs
		Cowboys	Packers	Saints	49ers	Seahawks	Falcons
USA Today
http://www.usatoday.com/story/sports/nfl/2013/09/04/2013-staff-picks-season-predictions/2768317/
Jarrett Bell		Patriots	Ravens	Colts	Broncos	Texans	Steelers
		Cowboys	Lions	Falcons	49ers	Seahawks	Saints
Jim Corbett		Patriots	Bengals	Texans	Broncos	Ravens	Colts
		Redskins	Packers	Falcons	Seahawks	49ers	Saints
Nate Davis		Patriots	Bengals	Texans	Broncos	Steelers	Chiefs
		Giants	Packers	Falcons	Seahawks	49ers	Saints
Lindsay H. Jones		Patriots	Ravens	Texans	Broncos	Bengals	Chiefs
		Giants	Packers	Falcons	Seahawks	49ers	Redskins
Pete O'Brien		Patriots	Ravens	Texans	Broncos	Dolphins	Chiefs
		Cowboys	Packers	Bucs	49ers	Seahawks	Falcons
Tom Pelissero		Patriots	Bengals	Colts	Broncos	Texans	Chiefs
		Cowboys	Packers	Falcons	49ers	Seahawks	Rams
CSNNE
http://www.csnne.com/blog/standing-room-only/levines-nfl-preview-part-1
Rich Levine		Patriots	Ravens	Texans	Broncos	Bengals	Steelers
		Cowboys	Packers	Falcons	Seahawks	49ers	Bears

---

This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Perhaps They Should Have Tested More in 2013

Perhaps They Should Have Tested More in 2013

2013 saw some "interesting" bugs show up in the news.  Perhaps these companies should have tested more?

The Chicago Board Options Exchange (CBOE) experienced a shutdown lasting 3.5 hours, paralyzing the biggest U.S. venue for options trading.

Perhaps They Should Have Tested More - Chicago Board Options Exchange
http://www.allthingsquality.com/2013/05/perhaps-they-should-have-tested-more.html

A $4,000 toilet, the Satis was released with a hard-coded bluetooth PIN of "0000".

Perhaps They Should Have Tested More - Lixil's Satis Toilet
http://www.allthingsquality.com/2013/08/perhaps-they-should-have-tested-more.html

When iOS7 was released, it wasn't long before someone discovered a way to bypass the lock screen, and access all photos contained on the iPhone.

Perhaps They Should Have Tested More - Apple iOS 7
http://www.allthingsquality.com/2013/09/perhaps-they-should-have-tested-more.html

Honda was forced to recall over 344,000 minivans to correct a problem with the software controlling the vehicle's stability control system.

Perhaps They Should Have Tested More - Honda
http://www.allthingsquality.com/2013/11/perhaps-they-should-have-tested-more.html

---

This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Top Ten Search Terms in 2013

Top Ten Terms

As part of my review of All Things Quality for 2013, here were the top ten search terms folks used when they ended up on this blog:

• starbucks
• business casual
• bug
• status report template
• perhaps
• requirements
• swiss knife
• nasdaq logo
• office dress code
• weekly status report template

I'm pleased that people searching for information about "bugs", "requirements", and "status report template" found All Things Quality. 

But what do folks expect to find when they search for "perhaps"?

---

This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Top Ten Countries Reading All Things Quality in 2013

Top Ten Countries Visiting All Things Quality

As part of my review of All Things Quality for 2013, here were the top ten countries with the most visits to All Things Quality, according to Google Analytics:

United States

India

United Kingdom

Canada

Australia

Germany

France

Ukraine

Poland

Romania

Welcome, friends from around the world!

welcome

आपका स्वागत है

welcome

welcome and bienvenue

welcome

willkommen

bienvenue

Ласкаво просимо

witamy

bine ai venit

(I hope Google Translate got these right...)

---

This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.

Top Ten Blog Pages for 2013

All Things Quality's Top 10 for 2013

Aside from my home page, these were the top ten content pages for 2013.  They received the most visits according to Google Analytics:

People in Testing / What People are Writing

http://AllThingsQuality.com/p/people-in-testing.html

http://strazzerej.blogspot.com/

My pages of links to other testing-related blogs of interest and aggregation of people's most recent posts.

Please continue to send me links for sites that you think should be added - your site, or sites that you read. Thanks!

My Status Report Template

http://AllThingsQuality.com/2011/10/my-status-report-template.html

This is a spreadsheet template I use to communicate my an entire year's worth of status to my boss. I see that people find templates useful, and will try to post more this year.

QA and Testing Interview Questions (And Some Answers)

http://AllThingsQuality.com/2010/04/qa-and-testing-interview-questions-and.html

An oldie, but goodie. It's hard to be prepared for an interview.  I'm really happy if this list helps you.

Testing Terms Glossary

http://AllThingsQuality.com/p/testing-terms-glossary.html

A list of terms in QA and Testing.  I originally started this many years ago so that I could copy and paste the definitions when people asked "What is...?"  I'm so happy that you find it useful.

Free Root Cause Analysis Template

http://www.allthingsquality.com/2013/01/root-cause-analysis-template.html

When something gets released to Production which adversely affects a customer, we sometimes write up a formal Root Cause Analysis to send to the customer. It basically explains what happened, and how we intend to prevent it from happening again. This is a template for what we send.

25 Things About Me

http://AllThingsQuality.com/p/25-things-about-me.html

You still like to read about me? Ok!

Free Sites For Practicing Your Web Testing

http://www.allthingsquality.com/2011/11/sites-for-practicing-your-web-testing.html

As the old joke goes: "How do you get to Carnegie Hall? Practice, Practice, Practice."

And how do you get to be a good Web Tester? Practice, Practice, Practice. These are some free web sites that might help.

QA Leader's Checklist

http://www.allthingsquality.com/2010/04/qa-leaders-checklist.html

This is a checklist I wrote prior to moving to my current job. Since I tend to write a lot of lists, I wrote this a list of "things I need to learn, think about, ask about; people and groups I need to talk with". A few of these things are specific to my situation, but most apply to any QA Lead role.

Issue Tracking Template

http://AllThingsQuality.com/2010/04/issue-tracking-template.html

People clearly like templates. I'm glad. I promise to post more of them.

What is the Correct Ratio of Development Time to Test Time?

http://www.allthingsquality.com/2010/04/what-is-correct-ratio-of-development.html

An answer to the age-old question: What is the correct ratio of Development time to Test time?

Hint: One size does not fit all.

---

This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://AllThingsQuality.com/.