What is Quality?
According to Google (and Google knows everything), quality is..
- Quality is never an accident
- Quality is free
- Quality is still free
- Quality is our recipe
- Quality is not negotiable
- Quality is dead in computing
- Quality is personal
- Quality is everybody's business
- Quality is the strategy
- Quality is job 1
- Quality is the best business plan
- Quality is still king
- Quality is in decline
- Quality is a standard, not an option
- Quality is in the eye of the beholder
- Quality is important
- Quality is the new story
- Quality is affordable
- Quality is speed
- Quality is virtual
- Quality is king
- Quality is not optional
- Quality is key to success
- Quality is a slogan
- Quality is the link to success
- Quality is prime
- Quality is fractal
Can you add to the list?
This article originally appeared in my blog: All Things Quality
 | My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://strazzere.blogspot.com/. |
Interesting. This list shows how widespread mistaken beliefs about quality are. Virtually every single one of these phrases is a "reification fallacy" - making the mistake of thinking that something abstract is real. Quality is a relationship (In Weinberg's words, "quality is value to some person"), not a concrete thing you can bump your elbow on.
ReplyDeleteQuality is, when the customer smiles! ;-)
ReplyDelete