Perhaps Bright House Networks Should Have Tested More
Last Tuesday, Bright House Networks customers throughout Pinellas, Pasco, Hernando, Hillsborough and Manatee counties in Florida were without phone, cable and high-speed Internet services.
Bright House engineers ultimately isolated the problem to a line of software that ended up cutting off service to much of the company's Tampa and Orlando service areas.
Normally, redundant systems should prevent a service breakdown, but this breakdown overwhelmed the network. "This was a software bug that caused a cascading effect," said Bright House spokesman Joe Durkin.
- a software glitch was to blame for the outage
- a widespread disruption caused by a software bug that affected the companies' high-speed Internet, phone and cable services
- its worst outage in history
- a substantial outage copyrightjoestrazzere
- businesses couldn't run credit card machines
- local government and police agencies lost service
- public safety officials spent the day warning the public to use cell phones to call 911 in an emergency
- Bright House's support website was inaccessible for much of that time, displaying only a "server too busy" message.
One bad line of software overwhelmed the network and redundant services. Perhaps they should have tested more.
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This article originally appeared in my blog: All Things Quality
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My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://strazzere.blogspot.com/. |
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