February 11, 2008

Perhaps They Should Have Tested More - Research In Motion (Again!)

Seems that Research In Motion is again having Blackberry network problems.


This time
  • A "significant failure" occurred somewhere in the server infrastructure which connects Blackberrys to the Internet
  • Up to half their customers were affected
  • Disruptions lasted for several hours
  • The backlog of messages will take even longer to clear up
This is the second time in less than a year that R.I.M. has had a significant outage.  Last time, the company indicated that their software had not been adequately tested, and vowed to correct the process.

see:
http://www.nytimes.com/2008/02/12/technology/12rim.html?ref=business
http://www.reuters.com/article/pressReleasesMolt/idUSN1114968920080212
http://toronto.ctv.ca/servlet/an/local/CTVNews/20080211/service_disruption_080211/20080211?hub=TorontoHome
http://blogs.computerworld.com/rim_ceo_would_make_a_good_amity_mayor

Also see:
http://www.sqablogs.com/jstrazzere/1017/Perhaps+They+Should+Have+Tested+More+-+Research+In+Motion.html

Updates - 02/13/2007:

Reports indicate that the outage was caused by an upgrade in its Network Operations Center.
http://www.time.com/time/business/article/0,8599,1713058,00.html
http://www.pcworld.com/businesscenter/article/142438/service_outage_gives_blackberry_a_black_eye.html