Perhaps They Should Have Tested More - Target

National retailer Target Corp. has been shortchanging customers for months when they use some manufacturers' coupons.

• Target says it has been aware of the problem since August
• Target couldn't explain why the problem was happening nor why it hadn't been resolved
• Some customers are finding that a coupon with a face value of $1.50 are being credited for only $1.02
• Others who have redeemed $4.00 worth of coupons saw only $2.54 taken off
• Target blames the problem on some sort of computer glitch
• Target has told its cashiers to check coupons

Perhaps Target should have tested more?

And perhaps they should get going on a fix for the problem before the holiday shopping kicks in?

see:

    http://articles.latimes.com/2010/oct/28/business/la-fi-target-coupons-20101028

    http://www.startribune.com/lifestyle/yourmoney/blogs/106175083.html

    http://jillcataldo.com/node/13555

    http://www.totallytarget.com/2010/10/19/the-knorr-report-a-little-different-this-week/

    http://spectrum.ieee.org/riskfactor/computing/it/target-blames-computer-for-shortchanging-customers

    http://www.bizjournals.com/twincities/news/2010/10/29/report-target-has-a-coupons-problem.html

    http://consumerist.com/2010/10/target-shortchanging-customers-on-coupons.html

    http://www.wfrv.com/news/local/Consumer-Watch-Target-shortchanges-customers-with-coupons--106153008.html

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This article originally appeared in my blog: All Things Quality

	My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://strazzere.blogspot.com/.