February 28, 2006

Priority and Severity

I always prefer to keep things simple.

When tracking bugs, for example, I tend to combine Priority and Severity into one field (usually called Priority), and have only three to five settings.
Here's what we use now:
  • Critical
  • High
  • Medium
  • Low
Everywhere I have worked, there have been requests for more levels. But I've never seen a compelling reason for more than five. copyrightjoestrazzere

When people insist on more and more levels, I like to send them this dialog from the movie "This is Spinal Tap":
Nigel Tufnel: The numbers all go to eleven. Look, right across the board, eleven, eleven, eleven and...

Marty DiBergi: Oh, I see. And most amps go up to ten?

Nigel: Exactly.

Marty: Does that mean it's louder? Is it any louder?

Nigel: Well, it's one louder, isn't it? It's not ten. You see, most blokes, you know, will be playing at ten. You're on ten here, all the way up, all the way up, all the way up, you're on ten on your guitar. Where can you go from there? Where?

Marty: I don't know.

Nigel: Nowhere. Exactly. What we do is, if we need that extra push over the cliff, you know what we do?

Marty: Put it up to eleven.

Nigel: Eleven. Exactly. One louder.

Marty: Why don't you just make ten louder and make ten be the top number and make that a little louder?

Nigel: [pause] These go to eleven.